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ZPE Systems addresses the pain in infrastructure reliability, holistic security, and personnel shortage of large enterprises & digital service providers— including 6 of the top 10 global tech giants – by delivering on what Gartner calls Infrastructure Hype automation. Enterprises trust ZPE’s Intel-based serial consoles, services routers, sensors, zero-touch zero-trust provisioning, and cloud-managed out-of-band automation, to eliminate human error and operate an agile, easy-to-manage, secure, and resilient infrastructure from data center to distributed edge at scale.
ZPE Systems was founded in Silicon Valley California in 2013 with sales and support offices worldwide, with continuous expansion through a growing network of trusted partners and service providers.
Role: As a Customer Support representative you will be responsible for answering customer inquiries, processing orders, researching and resolving requests, and utilizing product knowledge to improve sales and maintain customer satisfaction. You will maintain an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing.
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Profile:
ZPE Systems is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of ZPE Systems to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Full Time
IT Outsourcing & Consulting
$60k-78k (estimate)
05/11/2024
07/09/2024
zpesystems.com
FREMONT, CA
50 - 100
2013
Private
ARNALDO ZIMMERMANN
$10M - $50M
IT Outsourcing & Consulting
ZPE provides software defined infrastructure access & control solution.
The job skills required for Customer Support Representative include Customer Service, Customer Support, Written Communication, Attention to Detail, Communicates Effectively, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
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Customer support representative document reports, resolve complaints, and process orders and payments.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.